Anyone ever tell you that you look like Jon Hamm? If yes, ignore this. If no, hell yeah!
I guess that’s why I can’t walk down the street without women throwing their panties at me. Would be more fun if we didn’t live in a retirement resort area though.
I get an email that got me pretty excited at first yesterday.
This guy wanted to get 150 grilled chicken Caesar salads for pickup. I quoted him $17 a piece. That’s kind of rich. No hesitation, here’s my credit card number.
Only one hitch. He’s arranged for someone to pick them up and deliver them. He’s in ICU with lung cancer and so, wants me to add the delivery charge to the bill and have me Western Union the money to the carrier, since he can’t do it himself. Okay, anything to help you out.
Then he tells me the delivery charge. $975. He’s willing to pay the WU fee of $100 and my credit card processing fees. Okay, red lights going off. I ask where it’s going? I can certainly delivery for less. Hell, I could ship them overnight to Tokyo for less than that. He ignores that question.
Then it dawns on me. It’s a stolen credit card number. I wire the money, probably to Nigeria or Russia, then next week my card processing service hits me with a charge back when the real card holder disputes the charges. WU transfers can’t be recovered. I’m out the $1,075.
I called my merchant services bank. Get the name of the card issuing bank and call them. Explain what’s going on and do an address verification. He gave me an address that is actually in a local housing project. However, the card is a corporate card issued to a major corporation in New York.
Card frozen, fraud prevented.
My chef called out today. Said she was spewing bloody mucus.
I had to ask.
And, don’t get me started on dishwashers. I can’t get one to show up for an interview, let alone for work.
Anyone with fine dining service experience that wants to make $6 an hour ($1.33 more than the legal minimum), make $100-$250 in tips a shift, live in a place with year around beautiful weather and where $1,000 a month will rent you a 3 bedroom house within a block of the beach, give me a shout.
Because, apparently, that won’t get you shit around here.
The previous owner did very little in the way of wine sales. She didn’t have any traction on a dinner service and for day time she just offered cheap supermarket wines, but at a ridiculous markup.
I’ve done a lot of work to put together a really nice wine list. Wines that are great at their price point, but then I’ll only carry them if I can get a deal that allows me to make a 300% markup, but one that looks like only 50-100% markup from retail.
My servers, with no experience in fine wines didn’t know how to sell them though. I’ve been doing my best to educated them. Today I got 2 of our distributors to come in and do a wine education class for them. We tasted each of the higher end wines on our list and at the end they left the bottles.
I said, great. Anyone tonight having a hard look at the wine list, tell them we had a tasting earlier and had some of our by the bottle only wines open that they could taste. The idea being you want to sell them a bottle (not the open one).
I went out and asked if they had up sold any wine yet. “Oh, yeah, I sold a glass of the Silverado.” WHAT? For how much? “Doh.”
Yeah, Silverado would be $25-30 by the glass. But, the point is she is supposed to be selling a whole bottle. She just sold it for the price of a glass of the house cab. They really don’t get it.
Last week I caught a server opening a bottle of Veuve Clicquot to make mimosas, because she couldn’t find a cold bottle of the $13 for a magnum crap that we use.
Just about all of them have been caught opening a premium wine because they couldn’t find a bottle of the house. Naturally, they always choose the most expensive. One strike, explanation Second strike, you just bought a $100 bottle of wine.